The Operator’s System for AI Transformation
AI Pilots are Easy to Start
Making Them Change the Business is Hard
The Jones-Roxon Nine™ gives leaders nine connected decisions for turning AI experiments into scalable, measurable business change.
The Operator’s System for AI Transformation
AI pilots are easy to start.
Making them change the business is hard.
The Jones-Roxon Nine™ gives leaders nine connected decisions for turning AI experiments into scalable, measurable business change.
Why We Wrote This Book
We spent our careers on the inside of this problem. One of us built automation and AI practices at EY and PwC. The other builds the models and deploys them inside a global manufacturer.
We kept seeing the same pattern. The technology worked. The pilot succeeded. A year later, little about how the business operated had changed.
Often, the technology wasn’t the problem. The operating decisions around it were incomplete. So we wrote the book we would have wanted: not another plan, but a way of deciding that still works after the plan meets reality.
The Problems This Book Solves
AI initiatives usually don’t stall because the technology failed. They stall because ownership, operating decisions, and measures of value were never put in place.
Ownership Breaks Down
Successful pilots often have nowhere to go.
The pilot worked. Nothing changed.
Nobody owned the result after the pilot ended, so it had nowhere to go.
Every request waits for the committee.
Nobody has the authority to say yes or no, so speed and accountability both suffer.
The Operating Model does not Change
Without a clear operating model, AI stays fragmented and gets stuck.
Two teams built the same thing.
There was no operating model, so every function solved it alone.
People stopped using the tool.
The work was never redesigned. The tool added a step instead of removing one.
Value and Trust Never Become Clear
Without trusted data and a way to measure impact, results are difficult to prove and defend.
The savings never reach the financial results.
No baseline was set before launch, so the value cannot be proven or defended
The data is there. Nobody trusts it.
The information the work touches was never made accurate, current and owned.
These are Operating Problems-Not Technology Problems.
The Jones-Roxon Nine™ organizes the decisions required to move AI from pilot to measurable business results.
The Nine Decisions at a Glance
01
Vision & Strategy
Direction
02
Operating Model & Organization
Direction
03
Work Enablement & Process Evolution
Engine
04
Data & Knowledge
Engine
05
Technology & AI Foundation
Engine
06
People, Leadership & Adoption
Enabler and Guardrail
07
Governance, Ethics & Trust
Enabler and Guardrail
08
Delivery & Execution
Lifecycle
09
Value & Continuous Improvement
Lifecycle